Change Management Requires Leadership Clarity And Alignment – Forbes

Below is an example that illustrates the intellectual capital requirements for a medical institution seeking to best serve the growing number of Hispanic patients accelerated even more by the Affordable Care Act (ACA).
For the original version including any supplementary images or video, visit http://www.forbes.com/sites/glennllopis/2014/06/30/change-management-requires-leadership-clarity-and-alignment/

When problems occur, they are transferred to other departments minimized or not acknowledged at all, the report said, and the culture “encourages discontent and backlash against employees.” “The department must take swift and appropriate accountability actions,” the report said.
For the original version including any supplementary images or video, visit http://www.cnn.com/2014/06/27/politics/va-report-white-house/index.html

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